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Click on a product category to see the frequently asked questions
about that product.
Frequently asked question about awnings
Q: How long will a fabric awning last?
A: Today’s
manufacturers of residential awning fabrics generally warrant
them for five years. With maintenance and care, they could last even longer.
The metal frames will last a lifetime.
Q: Are there different types of awning fabrics?
A:
As with many products on the market today there are also many types
of awning fabric. However, TCT&A Industries only offers the best fabrics
for awning project. The cost between the best quality and lower grade fabric
is not in the clients' best interest for TCT&A Industries to offer
the lower grade.
Q: Does the color affect the cooling offered
by awnings?
A: Since awnings are covering windows and patio
decks and are outside, there is minimal heat build-up
and
usually the heat dissipates with
the movement of air.
Q: Do I have a choice of colors in awning fabrics?
A:
Yes. Awning fabrics come in more than 350 solid and striped patters.
Visit our site section showing all the colors
available.
Q: Will my awning give me water and weather
protection?
A: Generally, today’s awning fabrics
are considered water-repellent, not waterproof. Water-repellent
awning and patio canopies will allow you to
enjoy your deck or patio during most weather conditions.
Q: How do I know how much an awning or patio
canopy will cost?
A: It's easy, just click on awnings or
go to do-it-yourself and fill
out the information sheet. One of our sales coordinators will be in touch.
There is no cost to you for a FREE estimate.
Frequently asked questions
about our Retractable Awnings
Q: What are the advantages of a retractable
awning?
A: Retractable awnings are ideal solution to
shade a deck and/or patio areas, yet have sun when you want it.
Retractable
awnings can extend up to 13 feet
from the house without poles and can be as wide as you like.
Q: What supports a retractable awning if there
are no poles?
A: Retractable awnings are engineered to be
self-supporting. This type of awning relies on secure mountings
in addition to
spring-loaded arms.
Q: If I have limited area above my patio or
deck, can I have a retractable awning?
A: Of course. Where there
is limited height above a deck or
patio the retractable awning can be mounted above the gutter
on the roof with specialty engineered
mounting brackets. These brackets are structurally secure and maintenance free. About
35 percent of the retractable awnings that TCT&A Industries install are
roof mounted installations.
Q: Can my retractable awning have a motor?
A:
What could be more convenient than flipping a switch and see
you awning roll out to any point you desire? Durasol research
shows that a motorized
retractable awning is used four times as much as a manually operated retractable
awning.
Frequently asked questions
about Do-It-Yourself Installations
Q: Are they easy to install?
A: Yes. Any do-it-yourselfer
will have no trouble following our instructions. All TCT&A
Industries awnings, patio canopies and retractable come with
complete instructions featuring step by step explanations and photos
on how to install.
Q: What kind of tools will I need?
A: Generally,
you will need a 8’ ladder (6’ if your are working no more than 9’ off
the ground), a tape measure, a 3/8" electric revisable drill, an assortment
of drill bits, a pencil, a screwdriver, and a level. Tool requirements do change
for different awning installations. Each of our products has a complete
tool list. Installing SunShelter retractable awning requires an additional
ladder and a ratchet/socket set.
Frequently asked questions about our Custom
Sewing
Q: What do you mean when you say custom sewing?
A:
There are many companies that have a need for sewn
fabric products but do not have the expertise nor the equipment
to produce a finished sewn
product. Example, BBQ grill covers -- a company can cut, weld, grind, paint
and deliver a perfect BBQ grill, but the client wants a fabric cover to
fit "that" grill.
We will help design
and manufacture a perfect fitting cover.
Q: How can I find out if my product or idea
can be made?
A: That simple. Just fax or send a drawing
or sketch to us and one of our design coordinators will contact
you and
help custom design your idea and estimate the cost.
Frequently asked questions
about our Industrial Products
Q: What are industrial products?
A:Industrial products are similar to custom sewn products. However, the major difference
is that the product is generally used in industries and is produced by
many companies. The company buying the product, like flat tarps, needs another
source because the current vendor cannot fill their requirements. Thus,
they look for another company like TCT&A Industries as a back up supplier.
Q: How can I find out if you are already producing a partricular fabric product?
A: You can contact us by call 800-252-1355
and ask to speak with our industrial
sales department. They will tell you if we currently manufacture a particular product.
If we are not, they will recommend alternatives to help solve your problem or meet your needs.
Frequently asked questions
about our Banners
Q: What kind of banners do you offer?
A: TCT&A
Industries offer many types of banners, from simple promotional
vinyl banners to unique design nylon banners.
Q: How can I get information about your Banners?
A:
Since TCT&A Industries produces many different types of
banners using many different methods of applying the graphics,
it is best to request your requirements
in writing. Contact us by sending a fax, e-mail, or U.S. mail, providing as complete
information as possible, and one of our graphics coordinators will be in
touch to discuss you project.
Frequently asked questions about our Wholesale
Awning Division.
Q: What do you mean wholesale awning division?
A:
TCT&A Industries has a wholesale awning division that provides
high quality fabric awnings, patio awnings, commercial awnings,
back-lit awnings
and sign graphics to companies who are in the sign, awning or related building
trades field.
Q. How do I know if by company qualifies as
a wholesale account?
A: If you are already doing business as an
awning company, sign company, or have been in the home improvement
business, you most likely fit the profile
we are looking for.
Q: What must I do to become a Wholesale Awning
Dealer?
A: Call 1-800-252-1355 and we will explain in detail our wholesale
awning division and how you can
become a part of our team.
Frequently asked questions about National Accounts
Q: Does TCT&A Industries product
products for national accounts?
A: The answer is a resounding "YES." We
provide awnings, backlit awnings, and sewn products across the
nation.
We welcome
inquires of all types. Contact
any of our departments and we will respond with our INSTANT RESPONSE service.
Terms, Conditions and Limited
Warranty of Sale
All prices, terms and conditions of sale are
subject to change without prior notice. Buyer agrees to all terms
and conditions of seller upon the placement of any and all purchase
orders.
General
- All claims must be made within
15 (fifteen) days of receipt of merchandise.
Payment Terms
- All orders require payment in
full in advance of custom manufacturing and
shipping.
Freight Terms
- All shipments will be made F.O.B. to
shipping point.
- For all other orders that require
some form of prepayment, charges will be paid directly
by the buyer.
Acceptance, Alteration and Cancellation of
Orders
- Orders of products custom manufactured to meet buyer’s needs and requirements may not be cancelled for any
reason after purchase has been committed.
- Any changes requested by the
buyer must be in writing and may result in additional charges.
Return of Defective Merchandise
Defective or failed material
is to be held at the buyer’s
premises until authorization has been granted by seller to
return or dispose of merchandise. Merchandise to be returned
for final inspection must be returned Freight Prepaid in
the most economical way. Credit will be issued for material
found to be defective upon our inspection based on prices
at time of purchase.
Merchandise Shipped in Error
Buyer must notify
seller immediately of any merchandise shipped in error. Upon
notification, merchandise is to be returned to seller either
via truck on a Freight Collect basis, via carrier of our choice,
or via UPS on a Freight Prepaid basis. Buyer will be reimbursed
for cost of merchandise, plus any additional freight which
may have been incurred due to shipping error after review of
returned goods is made.
Merchandise Ordered in Error
Only standard packaged
merchandise may be returned, providing that the merchandise
is in the original buyer’s possession
not more than 30 days. If merchandise is accepted for return
and buyer has been given a Return Goods Authorization Number,
merchandise must be returned Freight Prepaid, and buyer will
be charged a minimum of 20% handling charge, plus a chargeback
for outbound freight charges providing the original order was shipped
prepaid. Returns are not accepted for any merchandise that
is specifically manufactured to meet the buyer’s requirement
of either specifications or large quantity.
Delivery, Damages, Shortages
Delivery to the
initial common carrier shall constitute the delivery to the
buyer. Our responsibility, insofar as transportation risks are
concerned, ceases upon the delivery of the merchandise in good
condition to such a carrier, and all the merchandise shall be
shipped at the buyer’s risk.
Goods Damaged in Shipment
Upon receipt of shipment,
any evidence of damage to original shipping package must be
reported by the receiving party and a claim made with the delivering
carrier upon receipt of shipment.
Concealed Damage
Any evidence of damage to material
shipped, upon the opening of the original shipping package,
must be reported by the receiving party to and a claim made with
the delivering carrier without delay.
Limited Warranty
The merchandise or products sold or distributed
by TCT&A
Industrial are warranted to our customers to be free from defects
in material and workmanship at the time of shipment. All
warranty claims shall be made within 90 days after receipt of merchandise. Our liability hereunder is limited to the purchase
price of any merchandise proved defective, or, at our option,
to the replacement or repair of such merchandise upon its authorized
return to us.
THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES,
EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE CREATED UNDER APPLICABLE
LAW INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF MERCHANT ABILITY
AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, IN NO EVENT
SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF PROFITS.
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